Privacy notice

Your resume and questionnaire answers are personal, and we treat them that way. This notice explains what we collect, why, and what you can ask us to do with it.

What we collect

• Your name, preferred name, email address and location or time zone.
• Your resume file and any profile, repository or portfolio links you choose to share.
• Your questionnaire answers about your work, likes, dislikes, goals and constraints. Salary and visa questions are optional.
• Payment confirmation details from Stripe, our payment provider. We never see or store your full card or account details.
• If you book a call: your booking details from Calendly.

We collect only what we need to prepare your feedback.

How we use it

• To prepare your feedback report, any resume markup, and, if you book a call, the briefing note your mentor reads before it.
• To email you about your submission: confirmation, delivery, a short satisfaction survey, and check-ins at 7 and 30 days. You can opt out of the follow-ups at any time.
• To process payments and any refunds owed under our 24-hour guarantee.

We use AI tools to help prepare feedback, so your resume and answers are processed by AI systems as part of preparing your report. They're used only for your own feedback and are not used to train AI models.

What we never do

• We never sell or share your resume or answers.
• We never reuse your resume or answers for anyone else's review.
• We never use your resume or answers to train AI models.
• We never use your resume or answers for marketing, testimonials or case studies. (Quotes about your experience of the service are separate, optional and only used with your permission; see below.)

Who can access it

Your files are kept in access-controlled storage. Access is limited to one of our mentors, and to our review workflow. There's no wider team with access. We use trusted service providers for payments (Stripe), scheduling (Calendly), video calls (Zoom), hosting, file storage and email, only to run the service.

Retention and deletion: our 30-day commitment

We don't keep your resume or answers after 30 days. They're deleted 30 days after your report is delivered. That includes your feedback report and any marked-up resume we hold. We keep them for those 30 days only so you can ask clarifying questions or request markup on your report. You can ask us to delete your data sooner at any time, and we'll do so promptly.

After deletion we keep only a minimal service record (your name, email, the option you bought, submission and delivery times, and any refund) so we can handle payments, refunds and the follow-up emails. It contains no resume content or questionnaire answers.

Claims after 30 days

Because your files are deleted, we can't review or act on a report once they're gone. Any refund (including the 50% late refund), clarification, markup or dispute about that report must be raised within 30 days of delivery. After that, we can't accept claims, because your files no longer exist. This covers refund requests (including the 50% late-delivery refund), clarification requests, markup requests on that report, and disputes. See the subscriber terms.

How we collect testimonials

• Only with your permission. The intake form has an optional, unticked-by-default box; you can also tell us yes or no later. Saying no never affects your price or your service.
• We only quote what you tell us about your experience of the service, in your own words (we may trim it, but we never change its meaning, embellish it or invent anything). We never quote your resume or questionnaire answers.
• You choose the attribution: your first name and role (e.g. “Priya, cloud engineer”), role or experience level only, or anonymous.
• If a customer received a discounted review, any quote from them is shown with this note: “Shared by a customer who received a discounted review.”
• You can withdraw permission at any time by emailing Chris.Bradford.Mentor@outlook.com, and we'll stop using your quote.
• The 30-day deletion covers your resume and questionnaire answers. An approved quote, with your consent date and attribution choice, is kept separately until you withdraw it.

Your choices and rights

You can ask to see, correct or delete your data, or to stop follow-up emails. Depending on where you live (for example, the EU or UK), you may have additional rights under local privacy laws. To make a request, email Chris.Bradford.Mentor@outlook.com.

Cookies

This site doesn't use advertising or analytics cookies. The questionnaire saves your answers in your own browser as you type, so you don't lose your progress. That copy stays on your device and is cleared when you submit.

Questions

Email Chris.Bradford.Mentor@outlook.com. See also our subscriber terms.