Subscriber terms

These terms explain what you get from IT Career Mentoring with Chris Bradford, when you get it, and what happens if we're late. We've kept them short and plain. By purchasing or submitting your resume, you agree to them.

What you get

• Review & Feedback ($35): a review of your resume and questionnaire together, with a bespoke written feedback report.
• Review, Feedback & Resume Markup ($75): everything above, plus your resume marked up to show what to fix, why, and which direction to take. You make the changes. We don't rewrite resumes or supply replacement text.
• 30-Minute Mentor Call ($100 per 30 minutes): an optional live call to talk through your feedback and next steps. It can be added to either option.

What isn't included

We don't write your resume from scratch, apply for jobs, contact employers, or provide unlimited re-reviews. Clarifying questions about your report are welcome within 30 days of delivery: just reply to your delivery email. We aim to answer them within 24 hours, but that aim isn't covered by the refund guarantee. Reviewing a new version of your resume is a new request at standard pricing.

Our 24-hour guarantee

Your feedback (and markup, if purchased or requested) is delivered within 24 hours of your complete submission. If we miss that window, we refund 50% of the fee for that item to your original payment method and still deliver your feedback. The refund is 50% of what you actually paid: for example, $17.50 back on the $35 option,and $37.50 back on the $75 option. If we know we'll be late, we'll tell you before the deadline, give you a new delivery time, and process the refund automatically. You don't need to ask.

When the clock starts

The 24 hours start once your submission is complete: payment, your resume, and the required questionnaire answers. If something is missing or your file can't be opened, we'll ask for it, and the clock starts when we receive it.

Calls

Calls are held by appointment with one of our mentors, booked through Calendly after payment, and run on Zoom. The 24-hour guarantee doesn't apply to calls. See how calls work.

Who reviews your submission

Our team prepares every feedback report and resume markup. We use AI tools to help prepare them, with human oversight and a quality checklist. Every call is taken personally by one of our mentors, a real person.

No guarantees of outcomes

Feedback is guidance. We can't guarantee interviews, offers or salary results. Suggested resume wording is a suggestion: you decide what to use, and you're responsible for making sure your resume accurately reflects your own experience.

Educational and informational purposes only

This website and all feedback, reports, resume markup and calls are provided for educational and informational purposes only. They are not professional legal, financial, immigration or employment advice, and they don't create a professional-client relationship. We don't guarantee interviews, offers, salary or any other outcome. You remain responsible for your own career decisions and for the accuracy of your resume, including any wording you adopt from our suggestions. For legal, financial, immigration or employment questions, please consult a qualified professional.

Your data

Your resume and answers are used only for your own review: your feedback, markup and any call. They're never reused, never used to train AI models, never sold or shared, and never used for marketing. We don't keep your resume or answers after 30 days: they're deleted 30 days after your report is delivered, or sooner if you ask. See the privacy notice for details.

30-day window for claims

Any request or claim about a report must be made within 30 days of the report being delivered. That includes:

• refund requests, including the 50% late-delivery refund under our 24-hour guarantee;
• clarification questions about the report;
• requests for resume markup on that report; and
• disputes or complaints about the report.

After 30 days your resume and answers have been deleted, so we can't accept these requests. You're always welcome to start a new review with your current resume.

Payments

Payments are taken up front through secure Stripe checkout. We never see or store your full card or account details. Refunds go back to your original payment method.

Contact

Questions about these terms? Email Chris.Bradford.Mentor@outlook.com.